At The Beauti Bloom, we want you to be completely satisfied with your purchase. If for any reason you are not happy with the products you received, we offer a straightforward refund policy. Please read the following details carefully.

1. Eligibility for Refunds

Refunds are applicable under the following conditions:

  • Damaged or Defective Products: If you receive a product that is damaged or defective upon delivery, you are eligible for a full refund.
  • Wrong Product: If we send you the wrong item, we will offer a full refund or exchange.

2. Non-Returnable/Non-Refundable Items

Due to hygiene reasons, the following items are non-returnable and non-refundable:

  • Opened or used makeup items (e.g., lipstick, mascara, foundations, etc.)
  • Skincare products that have been opened or used
  • Gift cards

Please ensure that these items are carefully reviewed before purchasing.

3. Refund Request Process

If your order is eligible for a refund, please follow the process below:

  1. Contact us within 7 days of receiving your order.
  2. Send us an email at beautibloom38@gmail.com with the following details:
    • Order number
    • Clear pictures of the damaged or defective product
    • A brief explanation of the issue

Alternatively, you can reach us by phone at 03209038769 for any inquiries.

4. Return Shipping

For eligible returns, we will provide you with instructions on how to return the product to us. Please note that the customer is responsible for the return shipping costs unless the product is defective or incorrect.

5. Processing Time for Refunds

Once we receive the returned product, we will inspect it and notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method within 7-10 business days. Please note that depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

6. Exchange Option

If you would prefer an exchange rather than a refund, please let us know at the time of contacting us, and we will guide you through the exchange process. If the item you want to exchange is no longer in stock, we will issue a refund.

7. Contact Us

If you have any questions or need further assistance with our refund policy, please don’t hesitate to reach out to us at:

Email: beautibloom38@gmail.com
Phone: 03209038769
Address: Office No 3, 4th Floor, Ahmed Center, Sector I-8 Markaz Islamabad, Pakistan

Thank you for shopping at The Beauti Bloom! We are committed to ensuring your satisfaction and will do our best to address any issues.